Telenet Cloud Online Help

What are service credits?

Service credits are prepaid support interventions. The service credits can be used for all billable support interventions.Support for Hostbasket services is included in the monthly subscription.
However, some support tasks must be paid extra because they are not included in the default service :

  • Restore a file you deleted from backup.
  • Install extra software (which is not installed by default) on a server.
  • Backup on DVD.
  • ....

Service credits were developed to simplify the invoicing of support interventions (mostly very small fees).You can purchase 25 service credits for 250 euros.

They don’t have an expiry date. You will find an overview of your service credits on our myaccount website.Service credits are deducted from your balance for each billable intervention. 2 service credits will be invoiced per 15 minutes work during business hours. Please view our support agreement for interventions after business hours.
0 (0)
Article Rating (No Votes)
Rate this article
There are no attachments for this article.
Related Articles
What is Dedicated hosting?
Viewed 14478 times since Fri, Nov 28, 2008
How do I restart my server?
Viewed 6948 times since Mon, Sep 21, 2009
Do I get a warning if the server is down?
Viewed 1714 times since Thu, Sep 10, 2009
What are the advantages of Hyper-V?
Viewed 3401 times since Tue, Nov 18, 2008
How do I check the bandwidth of my server?
Viewed 5557 times since Mon, Sep 21, 2009
How do I check my backup logs?
Viewed 1946 times since Mon, Feb 7, 2011
Additional services on dedicated servers
Viewed 1560 times since Thu, Aug 29, 2013
What’s the Managed SMTP service and how do I use this service?
Viewed 6965 times since Thu, Jul 29, 2010
How to choose between a Windows and a Linux server?
Viewed 1624 times since Fri, Nov 28, 2008
Which server package should I choose?
Viewed 2189 times since Fri, Nov 28, 2008