Telenet Cloud Online Help

What to do in case of server unavailability at night?

All Dedicated and Colocation servers can be rebooted (Hard Reboot) through the Powerswitch to which they are connected: via MyAccount the server can be powered off a few moments and then reactivated.
(You will find this option at the bottom of the Server Detail page)
In case of a Virtual Server (FLEX server) you will find this option under Virtual Server Details => Actions
Attention: a hard reboot is ONLY done if a remote server management is no longer possible (through RDP or SSH). A hard reboot may result in a server crash. Hostbasket is not responsible for any HardWare/OS damage after a hard reboot!


If the server is still unavailable, there are  2 other options :
The customer has a 24/7 Premium contract :
o      Support can be contacted on a special number which can be found in the  MyAccount of the customers who signed up for this contract
o    A CRITICAL 24/7 TICKET can be created  via MyAccount
Please provide us with any useful information in that case!


The customer has no 24/7 Premium contract:
This means that you can contact Hostbasket only during business hours. If desired, you can sign up for a 24/7 Premium contract for minimum 1 year via your Account manager.
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