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Configure POP3 mailbox in Apple Mail (Mail Only S/XL, Exchange)

If you have a POP account on our Exchange environment (Office Mail Only S/XL) and the autodiscover record has been configured, Apple Mail will consider it as a full Exchange account.

You can solve this by deleting the mailbox ( make sure that there is a backup ) and by adding it again as a POP/IMAP account.


Apple Mail is a powerful basic mail application for Mac OS X. You can receive both POP3 and IMAP mail.

Step-by-step procedure

  1. If you don’t have the configuration details: find mail account settings :
    - Type of email account you have (IMAP or POP)
    - Your email address and/or user name
    - Your account password
    - Mail server ("host") name or names (such as
    - The protocol the receiving server uses (IMAP, POP, Exchange, for example)
    - SMTP password (if required)
    - Your sending server’s hostname
    - Whether or not the sending server uses authentication

    You will need them later on in the process.

  2. Open Mail in the program folder or the Dock.
  3. Choose "Preferences" from the "Mail" menu.

  4. The following window appears including any existing accounts.  
  5. Click on the "+" bottom left to add a new account.
  6. Enter the following details:
    • "Full name": in this field you can enter your name. This name will be displayed in your mail program but not sent to the addressee.
    • "E-mail address": your e-mail address.
    • "Password"
    • "Account Type": you can use both POP3 and IMAP. See difference POP3 and IMAP .
    • "Description": any name you would like to use.
    • Enter now the incoming mail server and your account settings (see step 1 ).
      "Mail" will then try to contact the mail server. If you receive an error you need to return to verify if everything is filled in correctly
    Click "Continue".

  7. Hostbasket does not require a secured connection, so you can skip the following step. Click "Continue".
  8. Here you can fill in the "outgoing mail server of your ISP" and the user name and password if necessary. E.g. , . You can also choose . Click again "Continue".

  9. If your ISP requires a secured connection, you can check this off here. You can mostly skip this step.
    Click "Continue".

  10. The mailbox is ready for use. You will get an overview of all settings. Click "Continue".
  11. Your mail account has been configured.
  12. It is recommended to verify some advanced settings.

Return to the "Preferences".
Click on the mail account you created and select the option : Advanced :

  • "Enable this account" : You can also disable an account temporarily if you do not want to use it.
  • "Include when automatically checking for new mail" : When "Mail" starts or when you click the button "Get Mail" Mail will also check this new account for new mail. New mail will then be automatically downloaded.
  • "Remove copy from server after retrieving a message": This setting is important. This setting makes sure that mails do not remain on the server after you have retrieved them. A standard mailbox with Hostbasket is 25MB. If you do not select this option, your mailbox will be full quickly and once the size limit is reached, you will no longer be able to receive mails. This option makes sure that your mailbox on the mailserver only contains new messages and that your mailbox does not get full.

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