Telenet Cloud Online Help

Additional services on dedicated servers

The following is a summary of additional services available for your dedicated server:


Your server, as ordered, includes a limited amount of bandwidth (also referred to as data transfer or monthly traffic) per month:

•    Evolve: 250 GB
•    Value: 500 GB
•    Perform:  1 TB
Using more than what is included? Up to the last working day of the month you can order extra bandwidth at a special rate, or you can opt for billing based on actual use.
You can check the amount of bandwidth used so far, in real time, under ‘Monitoring’ on the MyAccount site. Click ‘Servers & Cloud’ in the navigation panel at the left. Select the reference for the server concerned in the middle of the screen. You will find ‘Monitoring’ at the left.


Depending on which server you have chosen, it is possible to perform a full data backup to create backup copies of your files and databases. You can make a backup yourself at any time or use a script that periodically runs on your server.
In addition, you can upgrade your backup facility to a daily automatic backup.

Daily automatic backup

When an automatic backup is enabled on your server, all files that are not locked are backed up every night. These backups are maintained for 4 days.

Patches and updates

Your Windows server is configured to automatically download patches for the operating system. Log in frequently and regularly install the latest security patches and updates for your server and applications to keep your server secure and efficient.
You can leave the management of patches & updates to Telenet/Hostbasket. We then install the latest patches and updates after we have tested them.

Support contract

We offer two types of support contracts: Standard and Premium.
With Standard Support (included with all types of servers), you can make use of first line support during office hours (on weekdays from 8:00 to 19:00) both through a ticketing system and by phone.
Standard Support provides support for the use of our control panels, basic support for the installed software and break-fix support during office hours.
For support tasks that are not included as part of the standard service or tasks that must be performed more quickly than established in the SLA, Service Credits are required.
In addition to Standard Support you can also use 24/7 Premium Support for time-critical interventions, no matter what the hour of the day or the day of the week. Premium Support is only provided on the basis of Service Credits.
You can upgrade your Standard Support contract to a Premium Support contract for 100 euros per month (incl. 50 Service Credits).

Other services

Telenet/Hostbasket offers many additional services to make your server more secure and keep the management as simple as possible for you:
•    Complete management of your server
•    Managed storage
•    Antivirus for your server
•    Antivirus and antispam for mailboxes
•    Security scan of your server
•    .....
For more information please contact your Account Manager or our sales staff by phone on 09 326 90 95 or send us an email.
0 (0)
Article Rating (No Votes)
Rate this article
There are no attachments for this article.
Related Articles
What are the advantages of Hyper-V?
Viewed 3401 times since Tue, Nov 18, 2008
What are service credits?
Viewed 1949 times since Mon, Feb 15, 2010
How do I check the bandwidth of my server?
Viewed 5556 times since Mon, Sep 21, 2009
How do I restart my server?
Viewed 6947 times since Mon, Sep 21, 2009
Which server package should I choose?
Viewed 2188 times since Fri, Nov 28, 2008
Do I get a warning if the server is down?
Viewed 1714 times since Thu, Sep 10, 2009
How can I check my backup logs?
Viewed 1727 times since Tue, Jan 6, 2015
Which data is backed up and how long are these backups stored by Telenet?
Viewed 1042 times since Wed, Aug 8, 2012
What’s the Managed SMTP service and how do I use this service?
Viewed 6965 times since Thu, Jul 29, 2010
How do I check my backup logs?
Viewed 1946 times since Mon, Feb 7, 2011