Telenet Cloud Online Help

I am travelling and I am unable send e-mails. What is the problem?

The network to which you are connected probably uses a different outgoing mailserver (SMTP server) than the one at your office. Make sure to enter the correct data in your e-mailclient (ask the provider of the connected network). This is the general procedure so it may differ a bit in your particular case:

  • Open your e-mail client.
  • Click Tools or Options depending on the program.
  • Select "E-mailaccounts".
  • Select an existing account and click Edit.
  • Enter the correct data for the outgoing mailserver.
  • Confirm.
Do not forget to restore the original settings once you are back at the office, at home, ...!

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