Telenet Cloud Online Help

Someone sent me a mail, but I did not receive it. How so?

There may be different possible reasons why you cannot receive the e-mail. There are also a few tests that can help you find the problem:

  • Check via Webmail if your e-mails arrive on the server . Also check if you have an internet connection. If it arrives, then check the settings of your e-mail program.
  • Mailservers can be (temporarily) overcharged . Try sending the mail again later.
  • Grey listing can have a delaying effect. Hostbasket does not use this, but among others Telenet uses it at the moment for its private mailboxes.
  • Ask the sender if he/she did not receive an error message . Maybe there was a typing error in the e-mail address? If necessary check also the catch-all mail address (standard: info@yourdomain.be)
  • If the sender is sending from e.g. an internetcafĂ© abroad, then it could be blacklisted on a spam list. Check if other people with a different hosting provider do receive e-mails.
  • If you had your domain name expired (by paying too late or not at all) you will no longer be able to receive mails to that domain name.
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