Telenet Cloud Online Help
General Articles
Which data is backed up and how long are these backups stored by Telenet?
Viewed 14941 times since Wed, Aug 8, 2012
Data Backup is optional with Evolve and Value server and included with Perform, Build en Cloud server.Please note! We only perform data backup. In case of a crash the operating system and software need to be reinstalled so the data can be copied agai... Read More
What is Dedicated hosting?
Viewed 14717 times since Fri, Nov 28, 2008
Dedicated hosting means that you have your own physical server to run your web applications. The server is included in the dedicated server package. You can use this server as webserver, mailserver, nameserver, database server and any combination. ... Read More
What is VPS/Virtual Private Server?
Viewed 9783 times since Tue, Nov 18, 2008
A virtual server is a special kind of server where several virtual and independent operating systems run on one physical machine. This way it looks as if there are multiple servers. This has the following advantages:More efficient use of server hardw... Read More
How do I restart my server?
Viewed 7228 times since Mon, Sep 21, 2009
You can restart your server in two ways: Soft Reboot: you log in on your server via Remote Desktop, SSH or your Plesk console and you restart the server. If, for whatever reason, you can’t reach your server anymore you might have to do a Hard... Read More
What’s the Managed SMTP service and how do I use this service?
Viewed 7196 times since Thu, Jul 29, 2010
The Managed SMTP service allows you to send mails from your hosted server, without having to worry about the configuration of your SMTP service. This service can be ordered via the Sales department. When ordering this service your application and se... Read More
How do I check the bandwidth of my server?
Viewed 6465 times since Mon, Sep 21, 2009
1. Log in on MyAccount 2. Click "Servers & Cloud" on the left 3. Select the desired server 4. The general information page of your server is displayed, scroll down till you see "Services" 5. You will find the service "Monitoring" in ... Read More
What are the advantages of Hyper-V?
Viewed 4287 times since Tue, Nov 18, 2008
Rapid migration Move easily from active virtual machines to another server with minimal downtime. Server consolidation Lower TCO (total cost of ownership) due to lower hardware requirements, but also lower energy, cooling and management ... Read More
Which server package should I choose?
Viewed 2527 times since Fri, Nov 28, 2008
Each company has other needs. Hostbasket can satisfy these needs by offering different types of dedicated servers.Something for everybody You like to host large websites (E-commerce) and you need a many-sided server on which you can host applica... Read More
Which DNS servers do I have to configure on my Dedicated or Colocation server
Viewed 2161 times since Mon, Sep 28, 2009
Although the network configuration on the dedicated servers is already done by us, it might be necessary to enter your DNS settings again when configuring the network settings. For colocation servers you need to do the network con... Read More
What are service credits?
Viewed 2124 times since Mon, Feb 15, 2010
Service credits are prepaid support interventions. The service credits can be used for all billable support interventions.Support for Hostbasket services is included in the monthly subscription. However, some support tasks must be paid extra because... Read More
How do I check my backup logs?
Viewed 2114 times since Mon, Feb 7, 2011
Log in via MyAccount > "Servers & Cloud" > "PureDisk" Once logged in you will see an overview of the "jobs": which ones were successful and which ones went in error. The tab "Monitor" will give you an overview of all executed ... Read More
How to choose between a Windows and a Linux server?
Viewed 1917 times since Fri, Nov 28, 2008
The choice between Microsoft Windows and Linux is largely prompted by the technologies used by the web designer. Telenet offers the two systems. If you wish to use asp(.net), IIS or an MS SQL Server database, you are best to opt for Microsoft Win... Read More
Do I get a warning if the server is down?
Viewed 1908 times since Thu, Sep 10, 2009
Standard basic monitoring is included with every server. If your server is down, an e-mail will be sent to the addresses you've indicated during the ordering process. Depending on the type of your server or optionally, you can also indicate GSM ... Read More
How can I check my backup logs?
Viewed 1908 times since Tue, Jan 6, 2015
1.    Log in via MyAccount> "Servers & Cloud"> "Backups" 2.    Once logged in you will see on the main screen an overview of tasks: how many backups have run successful and how many have gone into error.Note: O... Read More
How do I configure a new IP address on my server?
Viewed 1837 times since Thu, Nov 17, 2011
Log in on MyAccount Choose Servers & Cloud Select your server Open the tab "Network" Add a new IP address and select which ports need to be opened Write down the internal IP address assigned to you ... Read More
Additional services on dedicated servers
Viewed 1761 times since Thu, Aug 29, 2013
The following is a summary of additional services available for your dedicated server:Bandwidth Your server, as ordered, includes a limited amount of bandwidth (also referred to as data transfer or monthly traffic) per month:•   ... Read More
If I choose the Plesk control panel, which version will be installed?
Viewed 1611 times since Mon, Aug 24, 2009
Hostbasket always installs the most recent, technically approved version. Read More
Which outgoing mail server can I use for dedicated servers?
Viewed 1485 times since Mon, Jul 16, 2012
Own SMTP: sent emails per hour: no restrictions the client can choose between various packages: 100, 500 and 1000 mails/hour Read More
Migration paths to the new backup client for your server(s)
Viewed 1356 times since Wed, Jan 7, 2015
For Linux servers You do not have to do anything. We take care of everything for you. Telenet performs the migration in the background. The current (PureDisk) backup client is deactivated but remains on the server. This enables us to continue to re... Read More