Telenet Cloud Online Help
General Articles
How to link a mail or web hosting package to your domain
Viewed 103376 times since Fri, Dec 7, 2012
1.     Log in to the MyAccount control panel.   2.     Click ‘Domain names’ in the navigation panel at the left. Click the domain name of your Shared Hosting package.   3.     At the bottom of the ‘Information’ tab yo... Read More
I only see a list of files and not my website’s homepage. What do I do?
Viewed 96184 times since Thu, Nov 27, 2008
This means your website does not contain a web page named index.htm, index.html, index.php, index.asp, index.aspx, index.cfm. A webserver recognises this page as the homepage of a website. In absence, it just shows a list of all your pages. An altern... Read More
Some tips for a secure site...
Viewed 19958 times since Wed, May 15, 2013
Websites are increasingly being hacked.  As a hosting provider we do everything possible to prevent these attacks. For all our platforms we make use of firewalls and DDoS infrastructure to protect our environment. Unfortunately, security at the ... Read More
How to choose for a Shared Web Hosting solution?
Viewed 16409 times since Tue, Nov 18, 2008
Hostbasket offers you a solution that reflects your actual needs. We developed different packages based on different technologies. Below you will find a link with more information on our different products. Read More
What is shared web hosting?
Viewed 14580 times since Thu, Nov 27, 2008
Shared Hosting is the easiest and fastest way to publish your website on the internet. In addition, you will benefit from the expertise of Telenet to keep everything safe. Shared Hosting allows sharing a web server with different websites. One of the... Read More
How can I secure my website statistics (awstats) with a login and password?
Viewed 10802 times since Tue, Sep 1, 2009
You are not able to secure the awstats statistics yourself but you can ask Telenet to do this for you. Create a support ticket or send an e-mail to containing the following information: - your website’s name - des... Read More
How do I create a "404 - page not found" page for my hosting?
Viewed 8612 times since Mon, Nov 21, 2011
Create the desired error page in a html editor, just as you would create any other page of your website. You can adapt the page to your taste (text, links, images, ...). This will be the page that will be displayed instead of the 404 error page. Save... Read More
What technologies are supported by my IIS7 web hosting?
Viewed 6689 times since Wed, Sep 23, 2009
Your IIS7 shared web hosting supports various technologies. A complete list is shown below: The ASP components used are from  Persits Software   Ondersteund Programmeertalen ASP.NET 3.5 sp1 Ajax included. This is the same Ajax as... Read More
What are website statistics and where can I find them?
Viewed 5816 times since Thu, Nov 27, 2008
Website statistics are included in every shared hosting package (Windows and Linux). The daily and monthly reports show the number of visitors of your website, which pages are the most popular, etc. They are generated by means of AWStats. You can con... Read More
What is data traffic?
Viewed 4560 times since Thu, Nov 27, 2008
The number of bytes that is sent from and to a website or server. A hosted website or server is usually allowed to generate a limited amount of data traffic (e.g. 5 GB per month). Read More
Which Java Hosting solutions are provided by Telenet?
Viewed 4212 times since Wed, Aug 19, 2009
Telenet doesn’t support any server-side Java software on the shared hosting webservers, this includes Java servlets, (Enterprise) Javabeans or Server Pages (JSP); a J2EE (Java 2 Enterprise Edition) apllication server is required to use a J2EE a... Read More
Which outgoing mail server can I use for Shared Hosting?
Viewed 1955 times since Mon, Jul 16, 2012 is the mail relay service for customers with a dotnetXX, IIS7 environment who wish to send emails by using a script. is the mail relay for shared hosting services such as Officemail exchang... Read More
Which data is backed up and how long are these backups stored by Telenet?
Viewed 1768 times since Mon, Aug 27, 2012
Please note! We only perform data backup. In case of a crash the operating system and software need to be reinstalled so the data can be copied again. Bare metal restore or full recovery are thus not possible. Which data is backed up SQL export or d... Read More