Telenet Cloud Online Help
Support Articles
What’s the difference between a Standard and a Premium Support Contract?
Viewed 3458 times since Thu, Apr 22, 2010
1. Standard Support (included with all server types) allows you to contact Hostbasket’s first line support during business hours (on working days from 8 am to 7 pm) through ticketing as well as by phone. Standard Support offers support for... Read More
How can I create a support ticket?
Viewed 2863 times since Mon, Apr 19, 2010
1. Go to My Account   2. Log in with your user name and password   3. Click on "Tickets" in the left column   4. Click on "Create Ticket" and fill in the required details   5. Click on "Submit question"   Attention: Tickets created with a high prio... Read More
What to do in case of server unavailability at night?
Viewed 2720 times since Wed, Apr 21, 2010
All Dedicated and Colocation servers can be rebooted (Hard Reboot) through the Powerswitch to which they are connected: via MyAccount the server can be powered off a few moments and then reactivated. (You will find this option at the bottom of the... Read More
What is the average ticket response time?
Viewed 2448 times since Tue, Apr 20, 2010
The response time depends on the selected priority. Attention : all intervention requests received by e-mail or phone are categorized in the "Standard priority". Always use the website to create a ticket with a higher priority.     In case of a "... Read More
Can I conclude a Premium Support contract for all products?
Viewed 1932 times since Thu, Apr 22, 2010
The Premium support contract is valid for all Hostbasket products and services. But it is only valid for active subscriptions and not for the provisioning of new products (e.g. the delivery of a new server). Read More
How to create a MyAccount log in alias?
Viewed 1763 times since Wed, Nov 13, 2013
An alias is another user name/password combination for your account which you can give e.g. to other employees to edit, add or remove data. Please note that those aliases have the same rights as the main account. Create alias 1.    Go to My Ac... Read More
When can I contact Support?
Viewed 1726 times since Tue, Apr 20, 2010
Support can be contacted from 8 till 19.00 during business days. Read More