Telenet Cloud Online Help
General Articles
Unable to surf on the internet when the VPN connection for the management of my dedicated server is being established
Viewed 7311 times since Wed, Sep 30, 2009
This can be explained by the fact that your VPN is using our VPN server as default gateway. This means that all traffic to your dedicated server as well as the normal internet traffic is sent through the VPN tunnel. It is recommended to deactivate th... Read More
How do I manage my dedicated server from my computer?
Viewed 6717 times since Fri, Nov 28, 2008
This tutorial describes how you can perform remote management of your dedicated server, by means of Remote Administration Tools. So you can manage your server from any computer connected to the internet and correctly configured according to the foll... Read More
Can I install my own software on the server?
Viewed 3224 times since Fri, Nov 28, 2008
Yes, you can install all the software you want that is compatible with your server. You can also ask our support to insert a CD/DVD on a specific day (for a small fee). This allows you to install software without having to upload a lot of data to you... Read More
I am unable to ping to my own server. Is it still working?
Viewed 2347 times since Fri, Nov 28, 2008
If you are unable to ping to your server, it does not necessarily mean that it is no longer working! All Hostbasket dedicated (and shared) servers are protected by a firewall that does not allow pinging. We do this in order to protect your server aga... Read More
Where are the servers located? Do I have physical access to the server?
Viewed 1839 times since Tue, Nov 18, 2008
Your dedicated servers are placed in one of our datacentres (for instance in Brussels or nearby Gent). You have no physical access, because everything can be done remotely (Telnet, PC Anywhere, Terminal Services, RDP, SSH...). In case of hardware f... Read More
How can I open extra firewall ports for my dedicated server?
Viewed 1677 times since Fri, Nov 28, 2008
You can apply for opening ports via your MyAccount , or you can send an e-mail to support . It depends on the package whether you can open extra ports. 2 service credits will be invoiced for changes to the firewall. Read More
How do I manage my server alert rules?
Viewed 1490 times since Tue, Dec 8, 2009
Go to MyAccount > Servers & Cloud > Alert Rules to define alert rules for your server. You will get an overview of the existing and available alert rules: Click on the desired number in the column “ID” to modify the Alert rule... Read More
Is it possible to reactivate my disabled dedicated server through the option Hard Reboot in MyAccount?
Viewed 1030 times since Wed, Sep 5, 2012
If you have disabled your server and you would like to do a "hard reboot" through myaccount, the server will only restart IF the option "Configuration of AC Power recovery Mode" is set to "ON". You can check this as follows: Go to Start > P... Read More
Is it still possible to install a newer package version that is not yet part of the repository?
Viewed 928 times since Thu, Jan 26, 2012
With or without Plesk, after having installed the operating system (with the most recent hotfixes/patches/upgrades) "only" packages from the official repositories that have been sufficiently tested and that are sufficiently stable will be installed. ... Read More
How do I configure alerts?
Viewed 771 times since Tue, Sep 4, 2012
If you have server monitoring, you can fill in the addressee to whom the alerts must be sent in the section "Alert Rules". You can add an SMS and/or e-mail address. Click on the ID Depending on the "Action" you can enter an e-mail addre... Read More