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Solve mail problems Articles
Why contain my Outlook e-mails Winmail.dat attachments?
Viewed 57283 times since Mon, Aug 16, 2010
Cause: This problem occurs because the file Winmail.dat is used to conserve the layout of the sending client. The receiving client, however, does not recognize the Winmail.dat file. The file Winmail.dat contains instructions for&... Read More
What does Mail Quota Exceeded mean?
Viewed 30359 times since Tue, Nov 18, 2008
This means that your mailbox is full. Each mailbox has a limited size. You should remove older emails on the server so you can start receiving mails again. There is no point in removing mails in your local POP3 mail client. A full mailbox may have va... Read More
How do I make Outlook accept eID certificates?
Viewed 18890 times since Tue, Aug 17, 2010
Microsoft Outlook refuses eID certificates because the certificates do not have an e-mail address.   You can find a document on the following link explaining what to do to make Outlook accept eID certificates Read More
What should I do if my mailbox is full?
Viewed 14485 times since Wed, Aug 8, 2012
Check if the option "Leave messages on server" in your mail client is checked or unchecked. Archive your emails in an offline folder so they are no longer located on the server. Check your deleted items, concepts, unsolicited email. Contact sales... Read More
What should I do if Outlook asks to sign in with a certificate?
Viewed 10407 times since Thu, Sep 20, 2012
The following message appears in outlook: Solution: Remove the certificate using backspace. You will then be able to enter your user name and password. Read More
Unable to log in on my email account
Viewed 9427 times since Wed, Aug 8, 2012
Go to MyAccount Click on Shared Hosting > Your reference Click on "Mail accounts" and the desired account At the bottom of the page you can retrieve your lock status You will be able to immediately unlock your mailbox, or otherwise your... Read More
I’m dealing with lots of synchronization problems in Outlook, how do I solve this?
Viewed 6803 times since Fri, Jan 21, 2011
If you notice lots of articles in the ’Sync Errors’ or ’Synchronization problems’ folder of your Outlook, this generally means that you don’t have an AutoDiscover record. The AutoDiscover record is a new feature in E... Read More
Error when sending email to distribution list/contact groups
Viewed 6110 times since Tue, Jul 17, 2012
The following error will appear when sending email to a distribution group/contact groups: "Your message wasn’t delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from ... Read More
Someone sent me a mail, but I did not receive it. How so?
Viewed 5937 times since Thu, Dec 4, 2008
There may be different possible reasons why you cannot receive the e-mail. There are also a few tests that can help you find the problem: Check via Webmail if your e-mails arrive on the server . Also check if you have an internet connection. If i... Read More
I am travelling and I am unable send e-mails. What is the problem?
Viewed 3709 times since Tue, Nov 18, 2008
The network to which you are connected probably uses a different outgoing mailserver (SMTP server) than the one at your office. Make sure to enter the correct data in your e-mailclient (ask the provider of the connected network). This is the general ... Read More
Message "Server unreachable" when configuring Out-Of-Office
Viewed 2615 times since Wed, Jul 18, 2012
The above-mentioned message appears if the autodiscover record has not been configured.Go to MyAccount, select your domain name, click the tab "Resource Records". Fill in the fields as in the screenshot below and click "Add".     Read More
My mail account is continuously locked
Viewed 2386 times since Wed, Aug 8, 2012
Check if you are using the correct credentials on all clients and devices that connect to your Office Mail. An e-mail account will be locked after 5 incorrect login attempts. If your account is still locked after this check, we advise you to change... Read More