How to connect to my FTP and upload files to my website?
Viewed 16772 times since Tue, Apr 28, 2009
This guide will explain the basics of using your Hosting Package trough an FTP Client to upload, download and delete files from your Package. 1. The first thing we need to do is get an FTP Client. In the guide we will use FileZilla. After the dow... Read More
I have uploaded my website but my start page is not displayed
Viewed 5052 times since Tue, Aug 7, 2012
The default landing page of Windows hosting is .html. ISS always calls this page first even if you uploaded another landing page. Below you will find a priority list:index.htm index.html index.asp index.aspx index.php default.htm d... Read More
What is FTP? What program do I use for this?
Viewed 3409 times since Thu, Nov 27, 2008
File Transfer Protocol (FTP) is a network protocol that allows data transfer from one computer to another through a network (e.g. the internet). This enables you to send or ’upload’ your website files easily to our hosting servers. You ca... Read More
I am unable to connect to the FTP server. What do I do?
Viewed 2765 times since Thu, Nov 27, 2008
Check whether you have an active internet connection by visiting any website. If not, contact your Internet Service Provider. If you can visit a website, then the connection might fail because your firewall is blocking your internet traffic. In this ... Read More
Where do I find the data to connect to the FTP server?
Viewed 2492 times since Thu, Nov 27, 2008
You need this data for instance to upload your website files to the server. We collected all useful information in our easy-to-use MyAccount control panels.Go to MyAccount Click "Shared Hosting" left in the menu bar. Click the domain name of yo... Read More
I am logged on to the FTP server. What should I do next?
Viewed 2253 times since Thu, Nov 27, 2008
If you are uploading your files for the first time, you need to remove the file "default.htm". This file is placed by default in your account and shows the message "under construction" on your page. Make sure that your homepage has the correct name ... Read More
How do I change my FTP password?
Viewed 2110 times since Wed, Jul 15, 2009
You can change your FTP password via MyAccount. - Go to https://mycloud.telenet.be and log in with your user name and password. - Click on " Shared Hosting " in the left menu. - Click on the name of your hosting package. - Click on " Upload w... Read More
Can I connect to the FTP server from any computer?
Viewed 1775 times since Thu, Nov 27, 2008
Yes. All you need is a computer with an internet connection, an FTP program (see What is FTP ) and your correct login data . Read More
Can I obtain an extra FTP-account?
Viewed 1512 times since Thu, Nov 27, 2008
You can always order extra FTP accounts for your hosting solution. You will be billed for the extra accounts.How?Create a support ticket in which you mention the name of your Shared Hosting package and the desired space of your hosting that you would... Read More
I have uploaded my website, but I still see my temporary page.
Viewed 1258 times since Wed, Dec 7, 2011
It probably means you didn’t configure a homepage. Replace the page "default.htm" with your own home page. You may also use index.* or default.* (’*’ can refer to one of the following extensions: htm, html, php, asp, cfm)