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  1. Is it possible to reactivate my disabled dedicated server through the option Hard Reboot in MyAccount? If you have disabled your server and you would like to do a "hard reboot" through myaccount, the server will only restart IF the option "Configuration of AC Power recovery Mode" is set to "ON". You can check this as follows: Go to Start > P... Read More
  2. What to do in case of server unavailability at night? All Dedicated and Colocation servers can be rebooted (Hard Reboot) through the Powerswitch to which they are connected: via MyAccount the server can be powered off a few moments and then reactivated. (You will find this option at the bottom of the... Read More
  3. How do I restart my server? You can restart your server in two ways: Soft Reboot: you log in on your server via Remote Desktop, SSH or your Plesk console and you restart the server. If, for whatever reason, you can’t reach your server anymore you might have to do a Hard... Read More
  4. How to connect to my SFTP and upload files to my website? Content: This guide will explain the basics of using your Hosting Package trough an SFTP Client to upload, download and delete files from your Package.     1. The first thing we need to do is get an FTP Client. In the guide we will use FileZilla. Af... Read More
  5. How can I format an additional virtual disk for my Dynamic Cloud? 1. Log in on your  MyAccount 2. Choose "Servers & Cloud" 3. Select your server 4. Select ‘Remote Desktop’ 5. Click ‘Download’         6. Open the Server Manager console 7. Go to "Storage" > "Disk Management"    ... Read More
  6. How long does it take before I can use a new cloud server after activation? The time to create a new cloud server is dependent on the image used (operating system, applications, etc.), the number of hard drives and the additional services. If you have requested a lot of resources, the activation will take longer. It typical... Read More
  7. What software can I use in the Dynamic Cloud? As an administrator, you have full access to the Dynamic Cloud. This means you have almost complete freedom when it comes to installing software.   We offer the following software:    - System Center Endpoint Protection (antivirus for Windows servers... Read More
  8. Establish VPN connection on linux (command line) To establish a VPN connection on linux through command line you first need to install pptp-linux. You can do this as follows: apt-get install pptp-linux After pptp-linux is installed on the system you can add the user credenti... Read More
  9. How do I create a VPN connection in Microsoft Windows XP? This step-by-step procedure applies to the English version of MS Windows XP service pack 3. The Dutch version is similar. 1. Go to Control Panel . 2. Go to " Network and Internet Connections ". If your window appears as follows, click... Read More
  10. Unable to surf on the internet when the VPN connection for the management of my dedicated server is being established This can be explained by the fact that your VPN is using our VPN server as default gateway. This means that all traffic to your dedicated server as well as the normal internet traffic is sent through the VPN tunnel. It is recommended to deactivate th... Read More
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