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  1. Where can I find the data necessary to connect to a MySQL database? You can find the correct hostname to create a connection string to the MySQL database server in MyAccount: Log on to MyCloud. Click "Shared Hosting" left in the menu bar. Click the domain name. Click "Database" left in the menu bar. There you will fi... Read More
  2. Which data is backed up and how long are these backups stored by Telenet? Please note! We only perform data backup. In case of a crash the operating system and software need to be reinstalled so the data can be copied again. Bare metal restore or full recovery are thus not possible. Which data is backed up SQL export or d... Read More
  3. Which data is backed up and how long are these backups stored by Telenet? Data Backup is optional with Evolve and Value server and included with Perform, Build en Cloud server.Please note! We only perform data backup. In case of a crash the operating system and software need to be reinstalled so the data can be copied agai... Read More
  4. Do I need a Linux computer to order Linux hosting? No. Hosting is platform-independent on the condition that your development software is appropriate for hosting (e.g. for Linux hosting you need to use the development software PHP and MySQL). ... Read More
  5. Which .NET Framework Trust levels are allowed? We support all .NET Framework trust levels:  from 'Minimal' to 'Full'.In the interest of maintaining security within our shared hosting environment and because Medium Trust is more limited than Full Trust, all web applications are assigned a cus... Read More
  6. Add a new domain name and confirm ownership As a first step you need to prove you are the owner of the domain name by adding a verification record (TXT record) to the DNS server of the service provider that hosts your domain name. Add a new domain name Login to MyAccount: Click Shared Hosting... Read More
  7. Up- or Downgrade Licences in CloudOffice   Up- or Downgrade Licences in CloudOffice   Note: It is not possible to delete a license in MyCloud when it is still being used by an Office 365 account. If you want to up- or downgrade an Office 365 account, use the following procedure: Add a new ... Read More
  8. Which firewall configuration is available for my Dynamic Cloud? Protect your server against unauthorized access from the internet. Determine what traffic is allowed.  You can open and close the following ports yourself through the MyAccount online control panel ( https://mycloud.telenet.be ):   20 – FTP 21 – FT... Read More
  9. What software can I use in the Dynamic Cloud? As an administrator, you have full access to the Dynamic Cloud. This means you have almost complete freedom when it comes to installing software.   We offer the following software:    - System Center Endpoint Protection (antivirus for Windows servers... Read More
  10. How to install dotnetnuke 09.02 on our webhosting ? The steps you need to follow are listed below: Download DotNetNuke 09.02.00 from the download page http://www.dnnsoftware.com/Community/Download and click ‘install package’. The 45 MB zip file "DotNetNuke_Community_09.02.00_Install" will... Read More
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